Note: The exact shipping cost may vary slightly depending on the weight and dimensions, but it will only differ by a small amount and will be shown at checkout. The above rates cover approximately 85% of parcels.
Order and Shipment Confirmation
You will generally receive two emails after placing an order:
Confirmation of receipt of the order and payment.
Notification of shipment once the goods are dispatched.
Processing Time: Orders are shipped by the Post Office or Courier within 48 hours of payment processing. Note that our shipping centers are closed on Saturdays and Sundays; therefore, orders placed during this time may take up to 72 hours to be dispatched. This includes orders placed after 14:00 (CET) on Fridays.
Estimated Delivery Times (in working days):
Europe:
UPS: 2 to 5 days
Registered Mail: 7 to 14 days
UK:
DPD or UPS: 24 hours
Tracked Mail: 1 to 2 days
Rest of World:
UPS: 3 to 10 days
Registered Mail: 7 to 21 days*
*Some countries are notoriously slow to process goods on arrival, including Israel, Hong Kong, Macau, Mexico, South Africa, and some South American countries. Significant delays can also occur in other countries in Africa. For time-sensitive deliveries, we recommend using UPS, DHL, or FedEx.
All shipping estimates exclude Saturdays and Sundays.
While we strive to deliver within the above timeframes, they are guides, and delivery cannot be guaranteed. We are not responsible for delays caused by couriers or any national postal service. If your goods are not delivered within the estimated time, please contact us at admin@mwc.watch, and we will do our best to resolve the issue promptly. We are not liable for any loss caused by late delivery.
Our delivery charges cover the cost of shipping to you but do not include import charges and administration fees to clear the goods when entering your country if applicable.
It is the purchaser's responsibility to understand that charges may be levied and to pay all subsequent import taxes and duties on goods shipped to their country. If items are returned to MWC due to rejected payment, subsequent charges incurred (such as import duty and processing costs) will be deducted from any refund issued. For more information, please contact accounts@mwc-distribution.com
We do not accept liability for goods lost after delivery to a PO Box. We reserve the right to cancel orders where the delivery address is a PO Box. Similarly, we do not accept liability for goods lost after confirmed delivery to APO or BFPO locations.
Customer Notification: It is the customer's responsibility to notify us if goods are not received within 21 days of the estimated delivery date. If no notification is made within this period, the buyer is deemed to have received the goods.
Safe Place Deliveries
Some delivery companies allow for delivery without a signature, leaving the item in a "safe place" (e.g., shed, garage, porch). If you choose this option, it is at your own risk. We initially send items by a secure service requiring a signature or proof of delivery. Using a "safe place" increases the risk of theft. We advise ensuring deliveries require a signature to ensure safe receipt.
Failed Deliveries
If an item is refused and returned to us, we will refund the order less the outbound and inbound shipping charges once the item is received back at our packing and shipping center. For business locations, please notify the receiving personnel of the expected delivery to avoid refusals. Usually, we will be notified of delivery issues and will email you for instructions. It is important to act quickly to avoid return and associated costs.
For any questions or further assistance, please contact us at admin@mwc.watch.
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